Shipping policy
Processing Time We aim to process all orders within 3–35 business days. Orders are not processed or shipped on weekends or public holidays.
Domestic Shipping (Australia) We offer standard and express shipping (on some products only) across Australia. Estimated delivery times:
- Standard: 10–21 business days (subject to Australia Post)
Shipping rates are calculated at checkout based on your location.
New Zealand Shipping We ship to New Zealand. Estimated delivery times vary, typically 7–24 business days. Shipping rates are calculated at checkout.
Specialty & Internationally Sourced Items Some products in our store are carefully curated and sourced from international suppliers. These items may have extended delivery times of 2–4 weeks from the date of dispatch. Where this applies, it will be noted on the product page. We ensure all items are quality checked before dispatch and will keep you updated on your order's progress.
Delays Please note that delivery times are estimates only and may vary due to factors outside our control, including carrier delays, weather events, and peak periods. We appreciate your patience and will keep you informed where possible.
Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your order's journey.