Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and Shop Pay. Afterpay is also available at checkout.

Shipping

Do you offer free shipping within Australia?

Yes! Free shipping is available on orders over $75 — check our shipping page for current rates

Do you ship to New Zealand & Other Overseas?

Yes, we ship to New Zealand and overseas. International shipping rates and estimated delivery times are shown at checkout.

How long will my order take to arrive?

PLEASE NOTE: Each piece in our collection is carefully sourced and shipped directly to you, which means delivery times can vary. For both Australian and New Zealand orders, please allow 10–24 business days.

We know the wait is part of the excitement — and we promise it’s worth it! You’ll receive tracking details as soon as your order is on its way, so you can follow its journey to your door. Other overseas destinations vary.

Returns & Exchanges

What is your return policy?

We want you to love every piece you receive. If something isn’t quite right, please reach out to us within 14 days of receiving your order and we’ll do our best to help. Please note that for hygiene reasons, jewellery exchanges are assessed on a case-by-case basis and are at our discretion.

Are sale items returnable?

Sale and discounted items are final sale and cannot be returned or exchanged unless faulty.

Jewellery Care

How do I care for my jewellery?

To keep your pieces looking their best: store in a cool, dry place away from direct sunlight; remove before swimming, showering, or exercising; avoid contact with perfumes, lotions, and harsh chemicals; gently polish with a soft cloth to restore shine.

Is your jewellery hypoallergenic?

Many of our pieces are made with hypoallergenic materials. Please check individual product descriptions for specific material details, or contact us if you have sensitivities.